Leadership in Professional Customer Care

COURSE DURATION

One Day Course

COURSE OVERVIEW

This day is all about the People, the Customer and how the Team play a crucial role and that they need fundamental skills, knowledge and a good Leader to succeed.

DELEGATE PROFILE

Owners / Managers

COURSE CONTENT

It’s all about people

What makes a good leader

Having a good attitude

Effective communication

Importance of good communication skills

Who are your team?

Who is your Customer?

Importance if a good consultation

Importance of customer returns & recommendations

Importance of data and what to do with it.

Feedback

For a confidential consultation call Julie on 0797 122 6987 or click on the enquiries page and fill in your details and Julie will get in touch with you.