Passionate about Customer Care and being totally customer focussed, Julie Eldrett is a customer care consultant with over 35 years experience in the hair and beauty industry.

Julie, who had previously owned a successful salon business, now delivers seminars to the Hair and Beauty industry and beyond. A diverse range of leading organisations have benefited from her expert training including Matrix, L'Oreal, Daniel Galvin Andrew Collinge, Saks Hair & Beauty, Toni & Guy, Charles Worthington, Aculite, Regis as well as the NHS, the police service, dentists and estate agents.

Her expertise has also been used in Europe, India and the Middle East presenting to international seminars and training groups. Passionate about customer care, Julie strongly believes that the customer is the most important person in any business, whether they're sitting in a hairdressers chair or a dentists chair.

Her specialist courses cover important issues such as: Putting standards and systems in place for consistency, effective communication, being totally customer focused, having the right team constantly reviewing, training and rewarding them, don’t forget the team are your most valuable asset, so look after and nurture them.

Julie invites you to take as much information as you can from the website, there is information you can download and helpful facts about the consumer and what they expect. Check out also Julie’s courses and content and if there are particular topics you want just mix and match the content and Julie will put the points together for you to bespoke the training for your team/salon needs. For maximum effect and value for money In-Salon training is recommended as everyone gets the same information at the same time and also ends up where the whole team have a personalised salon plan to focus on.

Click here to check out some testimonials from some of Julie’s customers. Click here for a look at all Julie’s articles in case you missed them or want to reread them.

Julie writes a monthly article for “Professional Hairdresser” and gives lots of helpful advice so keep your eye out for the magazine.

Julie Eldrett is very happy to have a confidential conversation about your salon needs, you can reach her by clicking on enquiries or email at Julie@julieeldrett.co.uk or telephone 0797 122 6987