Become Customer Focussed

COURSE DURATION

One Day Course In Salon Course

COURSE OVERVIEW

This seminar is all about the customer as the name suggests and will get you thinking about how your customers are treated and communicated to and how it can make a difference to your business. You will also find out what your customers really want by sharing with you all my research and knowledge in a fun and informative way.

COURSE CONTENT

5 points to remember

Women’s attitudes towards their hair

Let’s get Customer Focused

The WOW factor

Loyal customers

Increase recommendations

Customer base growth

Increased retail

Customer attitude quiz

Become results driven

Define your USP

Having the right team

Become totally customer focused

Salon customer focus plan

All of Julie Eldrett’s courses can be bespoke for Hair and or Beauty salons and can be held in- salon for maximum effect and value. Courses can be personalised to your salon/team’s needs. From any content of any course just choose the headings you would like covered and Julie will present your personalised course to all team members or specific groups.

Please note; All Julie Eldrett courses will help you work towards the PHAB Standard

Julie Eldrett is a None Executive Board of Director for PHAB Standard.