COURSE DURATION

One Day Course: 6 hours including lunch and coffee break

Half Day Intensive Course: 4 hours with one short break

NB This course is ideal for in salon training for all the team.

COURSE OVERVIEW

How we treat our customers is fundamental to the success of our business. Every customer that has made the decision to use our business must leave feeling welcomed, valued and eager to return and tell others.

This course explores the many facets of maintaining customer satisfaction and how to ultimately exceed the customer’s expectations.The importance of the consultation, good communication and effectively advising the customer, thus encouraging customer loyalty, rebookings, retail and ultimately increasing business turnover while motivating and encouraging team building and performance so that the team understands the importance of working together in unison towards the common goal of ‘Consistent Customer Satisfaction.’

‘Customers have choices – they make their choices with their feet and take their money with them.’ Make sure your customers don’t leave your business to walk into someone else’s!

DELEGATE PROFILE 

Any team member who comes into contact with your customers. 

COURSE CONTENT

Maintain customer satisfaction100% of the time to 100% of the customers by 100% of the team

Right people, right attitude, right job

What customers mean to us

Profit chain

Cost of losing customers

Customer needs – 70% emotional, 30% technical

Salon/Workplace journey

Monitoring customer feedback

For a confidential consultation call Julie Eldrett on 0797 122 6987 or click on the enquiries page and fill in your details and Julie will get in touch with you.

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