Front Of House

One Day Course

COURSE OVERVIEW

Front of House is often undervalued however I believe it is the heart of any business. It is where information can be fed to every part of the salon, just like the heart feeds the arteries. The Front of House is the centre of communication, as soon as a customer enters the salon they immediately receive messages from what they hear and see of the kind of experience they perceive they are going to receive while in your salon. It’s about what they see ie the décor, location, design, a team who look as though they will give good service even before the customer knows what they want. The Art of Good Service is being consistent and having systems and standards in place to encourage the customer to Trust you and your business.

DELEGATE PROFILE

Owner/Manager/Receptionist

COURSE CONTENT

Who is Front of House?

Attributes needed for Front of House

Understanding and Representing the Company Brand

Leadership Skills

Day to Day Responsibilities

Customer Focused

Dealing with Complaints Effectively

Monitoring Customer Satisfaction

Importance of Feedback

Updating Data

For a confidential consultation call Julie on 0797 122 6987 or click on the enquiries page and fill in your details and Julie will get in touch with you.