The Importance of Good Communication

COURSE DURATION

One day course

NB This course is ideal for in salon training for all the team.

COURSE OVERVIEW

This relaxed and fun course looks at how important it is to have good communication skills. If we don’t communicate effectively misunderstandings can occur. This course covers the importance of giving and receiving information ensuring the customer and team are totally in tune with one another.

COURSE CONTENT

Introduction

The Shoe Alien

Good Body Language

Questioning Skills

Listening Skills

The Salon as a Theatre

Benefits of effective communication