COURSE DURATION
One day course: 6 hours including lunch and coffee breaks.
Intensive Course: 4 hours with one short break.NB This course is ideal for in salon training for all the team.
COURSE OVERVIEW
This relaxed and fun course looks at how important it is to have good communication skills. If we don’t communicate effectively misunderstandings can occur. This course covers the importance of giving and receiving information ensuring the customer and team are totally in tune with one another.
DELEGATE PROFILE
All team members.
COURSE CONTENT
Introduction
Information is Power
The Shoe Alien
Good Body Language
Questioning Skills
Listening Skills
The Salon as a Theatre
Dealing with Conflict
