“Julie Eldrett Consulting” in association with “Precision Retail” have devised a Mystery Shopper Questionnaire specific to the needs of Hair and Beauty salons to help analyse such areas as attitude of the team, standards within salon, missed opportunities regarding services, retail and re-bookings but mainly how the mystery shopper felt while being in your salon dealing with your team.

We all want customers to receive a warm welcome, to feel valued and listened to. We also want to know if the team really went out of their way to make the customer feel special and eager to return. These points and more are fundamental issues we need to be monitoring so we can act quickly if things are not happening as you, the owner/manager want them to.

Do you want to know what your customers think of your business?

If so get in-touch with “Julie Eldrett Consulting” on 0797 1226987 or contact Roger Ollerton at Precision Retail Ref Julie Eldrett. To read more about Precision Retail Mystery Shopping click here.’