COURSE DURATION

One Day Course: 6 hours including lunch and coffee break

Half Day Intensive Course: 4 hours with one short break

COURSE OVERVIEW

Reception is the heart of any business.

The job of a receptionist is often not taken seriously and can be undervalued. A good receptionist can maintain, coordinate and build your business as well as making sure every customer is treated as a 'Welcome Guest'.

This is no easy task and requires a wide range of skills including how to deal with complaints.

On this course you will discover the 12 fundamental qualities that a Remarkable Receptionist needs to do their job effectively. How you can maximise bookings and re-bookings along with making sure each and every customer leaves happy, valued and wanting to return. Finally, if a customer is unhappy, you will learn step by step, how to deal with a difficult customer and how your behaviour can make a situation better or worse.

It is said you can judge how professional a company operates by the way it deals with complaints.

DELEGATE PROFILE

Receptionists, front of house managers, salon co-ordinators, business owners and business managers

COURSE CONTENT

Who are receptionists?

What do they do?

What makes a remarkable receptionist?

The moment of truth

Cost of losing a customer

How to deal with difficult customers 

For a confidential consultation call Julie on 0797 122 6987 or click on the enquiries page and fill in your details and Julie will get in touch with you.

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