Starting Out

COURSE DURATION

One Day Course In Salon Course

COURSE OVERVIEW

This seminar is perfect for junior members of your team and gives them a clear message of the industry, where they fit in and what is expected of them. Having the right team member is fundamental to the consistency of the salon being totally customer focussed. A junior member of the team with the right attitude and willingness to learn while using their initiative can really help the salon run at its full potential.

COURSE CONTENT

Introduction to the industry

What is expected of you

What you could achieve

Communication skills

Body language

Maintaining Customer Satisfaction 100% of the time by 100% of the team

Attitude ‘It’s not what you do it’s the way you do it’

Value of customers

The WOW Factor

The 3Cs

Communication is a 2 way process

Personal Action Plan

All of Julie Eldrett’s courses can be bespoke for Hair and or Beauty salons and can be held in- salon for maximum effect and value. Courses can be personalised to your salon/team’s needs. From any content of any course just choose the headings you would like covered and Julie will present your personalised course to all team members or specific groups.

Please note; All Julie Eldrett courses will help you work towards the PHAB Standard

Julie Eldrett is a None Executive Board of Director for PHAB Standard.