Testimonials

Read what some delighted clients have had to say about Julie's courses:

Robert Eoin Hairdressing - Rent a Chair
"I'm so glad that our paths have crossed, you are one inspiring lady!
Rob is so right... The customer may be King.. But Julie is the Queen!!"

Penny Hardwicke from Westrow Hairdressing
"Wow absolutly fantastic course and julie is an amazing woman , i could have listerned to her all day and night she made us all feel very welcome and relaxed, and of course we all came out with a wealth of knowledge ,also lots of hint and tips that you would never forget!"

Barry Jarega, Head of Business Development at Saks
"Julie was a Saks franchisee before working for head office as our customer care expert. There is no-one else we would ask to present customer care roadshows to our franchisees and their teams, because she’s the best of the best. The seminars were inspiring and everyone who attended took away invaluable advice and ideas to further improve the fantastic customer service for which Saks is renowned.”

Wilson Derbyshire has 4 Saks salons in the North
"Julie’s seminar was motivational and full of great advice on how to offer outstanding customer care to our clients. Great customer service is something that I’ve always focused on at my salons, and the teams know how important it is to our success. Sending them to Julie’s roadshow meant they could glean new tips from another source which can only improve on my teams’ customer service skills.”

Claire Denyer has 2 Saks salons in the South East
"Customer care training with Julie Eldrett is fun, educational, motivating and inspiring. Julie is like a breath of fresh air – always bubbly and lively. You’ll never catch anyone drifting off in one of Julie’s seminars! I would recommend all business owners and their teams to attend one of Julie’s seminars. She helps you to really think about why a client comes to your salon and what steps will help create client loyalty. I will most definitely use Julie again, both on site and by attending seminars."

Simon Lotinga, Oasis for Hair
"Julie puts her points across in an amusing way. She tells stories that staff can relate to. She gets them playing games so they don’t even realise they are learning. They had a great time. The proof of any training though is what happens afterwards. Four weeks after Julies training I did my regular quarterly reviews where I talk to every team member, help them review their progress and set some goals for the next quarter. Time after time, throughout the reviews, my staff were bringing up lessons they’d learned from Julie. It’s become obvious that confidence and communication skills have improved. The quality of the consultations they are doing has got a lot better. The number of restyles has rocketed. Retail Sales have risen. I would say to any salon owner … If you get the chance to work with Julie, or even better have her work with your team, you’ll be in for a treat and I am very happy to recommend her to you."

Darren & Lisa Bingham
"I must say how much I enjoyed the course yesterday at Aston & Fincher. I will be looking forward to the manargerial talk 'its not what you do its the way that you do it” for 2012"

Simi Keer, Technical Manager, L'Oreal Professionnel, India
"Julie Eldrett's training in India was a brilliant and superb experience for our clients. I feel Julie is important for the industry and everybody in every part of the world should be exposed to her natural talent of touching people's lives in a unique way through her communication skills. I personally wish her a world of success. Success that is not limited to a few countries."

Philip Giles, Divisional Manager L'Oreal Professionnel Products, India
"All of our client's have responded very, very positively to you and your seminar. Thanks and Bravo!"

Steven Kee, MD Saks Hair & Beauty
"Investing in training and education is an essential part of building the business. We strive to make sure that every new member of the team receives training from Julie. This guarantees that everyone understands the Saks brand values and can deliver them confidently to our customers."

NHS
"The course content and the way in which it was presented were excellent. It makes you think twice about the way you react to customers and patients."

Chris Miller, Toni & Guy Swindon
"Julie's understanding of client's and staff's emotional needs shines through and gives everybody the boost and motivation to become a very strong and professional team. This will not be the last` time I work with Julie, just the beginning!"

Martine Rodda Toni&Guy, Jeddah
"This course gave me more than I could have imagined. Julie comes accross as a very inspiring, professional, passionate, and self-motivated leader of great teams. Her passion for her work is very endearing and she certainly enthuses me with the motivation and drive to ensure my business will get off to the best possible start with the best possible team. Thank you Julie."

L'Oreal Professional, Dubai
"Julie's honest and engaging style ensured that the 300 attendees were hanging on every word. Being able to communicate powerfully to such a diverse group from 8 different countries around the region and a mix of owners, managers and stylists was testimony to her professionalism and impact. By using daily life examples the Customer Care seminar showed that every successful business is based on good attitudes among the team and covered topics such as effective consultation, active listening and complaint management."

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